Privacy Policy
Legal Disclosure
Pro Author Support is a registered DBA (Doing Business As) of Pen Craft Publishers. All references to “Pro Author Support” herein refer to the legal entity operating under Pen Craft Publishers.
1. Introduction
At Pro Author Support, your privacy is critically important to us. This Privacy Policy explains how we collect, use, store, and share your personal data when you interact with our website, services, SMS, and email communication systems. We comply with all applicable laws and regulations, including 10DLC TCR in the United States and Canada.
2. Information We Collect
Personal Information:
We collect personal data such as your name, email address, phone number, and other contact details when you subscribe to our services or communicate with us.
Usage Data:
We collect information related to your interaction with our website and services, including IP address, browser type, device details, geolocation (if enabled), pages visited, and time spent.
3. How We Use Your Information
• Service Communication: To send updates, revisions, and promotional offers via SMS and email, in accordance with your consent preferences.
• Account Management: To maintain your service records, provide customer support, and deliver our offerings.
• Service Improvement: To analyze user behavior and improve the quality of our digital interfaces and communications.
• Legal Compliance: To ensure our operations meet legal requirements such as those outlined by the 10DLC TCR and consumer data protection laws.
4. Sharing Your Information
• With Service Providers: We may share your information with third-party vendors who help deliver our services (e.g., cloud hosting, email platforms). These vendors are contractually obligated to safeguard your data.
• Legal Compliance: We may disclose your information if required by law, legal process, court order, or government request.
• Internal Transfers: Your data may be securely transferred to our global service or production centers. All partners are bound by non-disclosure agreements (NDAs) to maintain confidentiality.
5. Opt-In and Opt-Out Policy
Opt-In:
You opt in to receive SMS/email communications when you provide your details and confirm your subscription preferences.
Opt-Out:
• SMS: Text “STOP” to any message you receive from us.
• Email: Click the “unsubscribe” link in our emails or contact us at support@pencraftpublishers.com.
6. Data Security
We take the protection of your information seriously and use technical, physical, and administrative safeguards such as:
• SSL encryption
• Firewalled servers
• Secure data storage
• Regular audits and staff training
However, no system is 100% secure. We encourage you to protect your login credentials and notify us immediately of any suspicious activity.
7. Data Retention
Your personal data is retained only as long as necessary to fulfill the purposes stated in this policy, unless otherwise required by law. Data is securely deleted or anonymized when no longer needed.
8. Your Rights
You have the right to:
• Access, correct, or delete your personal data
• Withdraw consent at any time
• Request limitation on data processing
• File a complaint with a data protection authority
To exercise these rights, email us at support@booksuccesspartner.com.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. All updates will be posted on our website with the “Effective Date” revised accordingly. Continued use of our services constitutes your agreement to the updated policy.
10. Consumer Data Safety Measures
We do not share your personal information with third parties without consent. Sensitive financial data such as credit card numbers are not collected directly by our staff. Clients are advised not to share confidential financial information via phone, email, or chat. Doing so is at your own risk.
Our team, including global production units, operates under confidentiality agreements (NDAs) and industry-standard privacy practices.
11. Pseudonym Policy
To simplify your customer experience:
• We may assign account managers pseudonyms for consistency and ease of communication.
• Pseudonyms allow smooth communication even when personnel change or rotate.
This helps us provide a consistent brand experience across different cultural and geographic teams.
12. Contact Us
For questions, concerns, or to exercise your privacy rights, contact us:
📧 Email: support@pencraftpublishers.com
📞 Phone: +1 877-621-6066